Questions Buyers Ask First

From 50 units, depending on the product. Larger and more complex pieces carry a higher minimum, confirmed against your specific list when we quote.

Send product type, quantity and destination port. We come back with indicative pricing, MOQ and a lead time in writing, then confirm the specification before anything is produced.

Yes. Furniture, decor and materials can be consolidated into a single container, which reduces the paperwork and usually improves the landed cost per unit.

Yes — that is what the 50-unit minimum is for. It is low enough to test a line in your market before committing to container volume.

Product type, quantity and destination port is enough for an indicative price. Finish, dimensions and packaging requirements firm it up.

A named contact through the whole order, from enquiry to shipment.

We do not publish a price list, because unit price depends on product, finish, volume and destination. Send your product list and you get indicative pricing in writing.

On FOB terms, freight, insurance, duty and taxes at destination are yours. We set out exactly what the quotation covers so there is nothing to discover later.

Yes. Pricing improves with volume, and we quote against a specific list rather than in the round.

Terms are agreed in writing before production and depend on order size and whether we have traded before. They form part of the quotation.

Standard export packing is included. Reinforced crating for fragile or oversized pieces is quoted separately because it is decided per product.

Both. Export documentation and customs compliance are handled either way; the difference is only whether freight and insurance to your port sit on our invoice or yours.

North America, Europe and Asia-Pacific are our regular destinations.

20ft and 40ft, and mixed loads consolidating several product lines into one container.

It depends on destination port and freight method, so we confirm transit time in writing with the quotation rather than publish a general figure.

Export permits, phytosanitary certification and the pre-shipment inspection record. FSC chain-of-custody documentation is supplied where the order requires it.

Cartons or reinforced crates, chosen per product for fragility and size, using recyclable materials packed to minimise volume.

We handle export clearance from Indonesia. Import clearance at your end is yours, and we supply the documentation it depends on.

ISO 9001 for quality management and FSC for chain of custody on sustainably harvested rattan. Documentation is supplied with the order.

Every batch passes a documented inspection against a fixed checklist before it is packed. The record travels with the order.

Yes, and for custom work we insist on it — nothing goes into production until the sample is approved. Sample cost is quoted before we make it.

Ask us for the certificate numbers and verify them with the issuing body directly, without going through us. That is the point of a certificate number.

Yes. You are welcome to appoint a third-party inspector, and for container-scale programmes we can arrange a workshop visit.

Tell us with photographs and the packing reference. How it is resolved is set out in the terms agreed with your order.

Yes. We work from your drawings, finishes and specifications, and produce a sample for approval before any production run starts.

Yes — branding, packaging and compliance with international trade standards.

Yes. Teak, metal and glass are all routine. We flag at concept stage anything the weave cannot structurally carry.

Send a physical sample or a finish code and we match it on a production sample for your approval.

The same 50-unit starting point applies, though complex pieces carry a higher minimum. It is confirmed with the sample quotation.

Natural rattan is for indoor use and has the warm grain buyers associate with the material. Synthetic weave is UV stable and weather resistant, which is what outdoor and poolside settings need.

It is a climbing palm that matures in a few years and regenerates from the same root system, so harvesting does not end the plant the way felling a tree does.

Dust or vacuum with a brush head and wipe with mild soap and water rather than soaking. Natural rattan outdoors benefits from a protective oil; synthetic needs only washing.

Synthetic weave is built for it. Natural rattan is better under cover, and should be kept out of direct sun to avoid fading.

Yes — peeled cane, rattan core and rattan rope, for buyers running their own production line.